Refund Policy

We strive to ensure that all deliveries arrive on time and in perfect condition however occasionally the situation arises where a parcel becomes lost or damaged in transit.

If you are unhappy with any of our products please call Customer Services on +44(0)1499 600 470 or email within 48 hours of receipt.

Batch code details and photographic evidence of damaged goods may be required before replacement goods or refunds can be arranged.

Refunds will be made in the same manner as the payment was received.

Loch Fyne Oysters Ltd cannot be held responsible for parcels which are not delivered due to incorrect information given by the customer.