Delivery Information

COVID19 Update

Due to the significant volumes of home deliveries being made by couriers throughout the U.K. some deliveries are taking up to two days to reach their destination.
Drivers will NOT request a signature on delivery, but will ask for the recipient's name and include this on the delivery record.
If no one is available the order will be left in a safe place.
A proof of delivery photograph will be taken where possible.
If you are awaiting a delivery please check to see if the parcel has been left in a safe place.

Minimum order value

Our minimum order value is £30.00 before carriage.
To checkout, please ensure your cart contains goods worth £30 or more.

Delivery Times & Tracking

The delivery date can be selected at checkout on our website.
Deliveries will be made between Tuesday and Friday each week during what are deemed to be normal working hours except at peak periods.
The driver will leave the order in a safe place or you can add a delivery instruction when you place your order.
Please note we cannot offer weekend or Monday delivery.

Your order can be tracked using the APC Overnight Parcel Tracking here.
Please note that you will need your Consignment Number which we can provide and your postcode.
Please email us at home.delivery@lochfyne.com or telephone 01499 600264 to request your consignment number which will be availble on the day we send your order.

Special Occasions & Anniversaries

If you are ordering for a special event or anniversary, please do not arrange your delivery for the same day as we cannot guarantee that your order will arrive on the requested date. If you require advice on the shelf life or storage of our products, please contact us and we can help you so that you can ensure you receive your produce in the best condition and in good time.


Mainland UK Delivery Charges

Carriage cost for all mainland UK orders is £15.00 irrespective of weight.
Orders with a produce value over £80.00 are delivered free of the basic carriage charge to mainland UK addresses.
When shopping on our website, the amount you need to spend to receive free delivery will count down until you reach £80.00 in the top corner of your screen.


Other Areas including Northern Ireland, Scottish Highlands & U.K. Islands

Northern Ireland - we cannot currently deliver to Northern Ireland.
Channel Islands - we cannot currently deliver to the Channel Islands.

Please note that deliveries to certain postcodes including the Scottish Highlands & Islands, Isle of Man & the Isle of Wight may take between 2 and 5 days.
When purchasing perishable goods for these areas, unfortunately we cannot be held responsible for orders that take longer to deliver than our standard overnight service. In the event of delays in deliveries to these areas we are unable to offer free replacements or refunds.

The postcode areas are as follows:

Scottish Highlands & Islands
AB33, AB36, AB37, AB38, AB55 and AB56.
HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8 and HS9.

IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28.
IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48 and IV49.
IV51, IV52, IV53, IV54, IV55 and IV56.
KA27 AND KA28.
KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17.
PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41.
PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78 and PA80.
PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49 and PH50.

Isle of Man
IM1, IM2, IM3, IM4, IM5, IM6, IM7 IM8 and IM9 postcodes.
IM86, IM87 and IM99 postcodes.

Isle of Wight
PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40 and PO41 postcodes.


Deliveries to Islay and Bute.

Isle of Bute
PA20 postcodes
Please note that our carrier can only deliver to Bute on Tuesday each week and only to certain areas.
Check with us before placing your order.
There will be a charge for this chilled service of £20 for the first box and £8 for each extra box.
If you place an order for this area we will amend your delivery date to the nearest available and contact you regarding any additional freight charges.

Isle of Islay
PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49 postcodes.
Please note that our carrier can only deliver to Islay on either Tuesday or Friday each week and only to certain areas.
Check with us before placing your order.
There will be a charge for this chilled service of £20 for the first box and £8 for each extra box.
If you place an order for this area we will amend your delivery date to the nearest available and contact you regarding any additional freight charges


Overseas Deliveries including the E.U.

At present we are unable to offer overseas and EU deliveries, as delivery is taking considerably longer than we would hope and is unsuitable for perishable items. We apologise for being unable to offer this service.

If you would like to enjoy Loch Fyne products outside the U.K. please contact one of our European partners:

France, Belgium & Spain

Ecosse Gourmet, based in Paris, offers a chilled home delivery service through their website.

France

TWF Traditional World Foods, our partner in France, can advise on local retail outlets they currently supply with our produce.

Germany

Scottish Imports - can provide details of local outlets and offer a seasonal home delivery service at Christmas.

 

Loch Fyne Gift Vouchers

Our gift vouchers are sent by Royal Mail first class post the day before your requested delivery date. Please note that if your vouchers are for a special occasion, please consider the possibility of delays when selecting your delivery date. We are unable to offer electronic versions of our gift vouchers.
Gift vouchers are sent out free of charge. If you require vouchers under £80.00 in value, please telephone us on 01499 600264 to avoid being charged £15 for delivery.
In the event of you being charged for carriage this will be refunded.